Local services
AI receptionist for IT support companies
The short answer
Last updated
Calls we handle
Calls IT support companies get, answered.
Answered day or night, with the caller's details sent straight to you.
- New support issues (create a ticket)
- "Internet or email is down"
- Existing ticket status
- Password and access requests (verify identity; the AI never resets accounts)
- New client enquiries and quotes
- Vendor calls
Urgent calls
Escalated to you.
These don't wait for the end-of-call summary. You're told straight away.
- Ransomware or other security incidents
- Site-wide outages
- Priority-1 SLA breaches
- Someone who clicked a phishing link
Software
Works with HubSpot, Autotask PSA, ConnectWise PSA, HaloPSA.
HubSpot
Books directlyYes. FirstVoice connects straight to HubSpot, finds or creates the contact, logs every call and books meetings through your HubSpot scheduling page.
How it connects to HubSpotAutotask PSA
Connects via automationCreates a triaged support ticket in Autotask PSA from after-hours calls via a Zapier automation.
How it connects to Autotask PSAConnectWise PSA
Partner accessConnectWise PSA users can have a ticket created via Zapier; the direct developer API's technical reference sits behind a required (free) Developer Network account, so full endpoint capability isn't independently confirmed.
How it connects to ConnectWise PSAHaloPSA
Works alongsideNo confirmed integration route for HaloPSA — check by hand before building.
How it connects to HaloPSA
What a missed call is worth
Typical prices for IT support companies in NZ.
What does FirstVoice do with urgent calls for IT support companies?
It follows the urgent-call rules you set and flags those calls to you straight away, or transfers them live on Growth and Scale. For IT support companies that usually means calls like ransomware or other security incidents, site-wide outages and priority-1 SLA breaches. Life-threatening emergencies are directed to 111.
Does FirstVoice work with HubSpot?
Yes. FirstVoice connects straight to HubSpot, finds or creates the contact, logs every call and books meetings through your HubSpot scheduling page. It also works with Autotask PSA, ConnectWise PSA and HaloPSA.
How much does an AI receptionist cost for IT support companies?
Connecting HubSpot is included from Growth at $597 a month. Starter is $297 a month with calendar booking.
Free 2-week trial for IT support companies
Try it free for two weeks, on your real calls.
We set everything up for you and connect it to your calendar and the tools you already use. Then it answers your real customers for two weeks. No credit card, nothing to pay. If it's not for you, walk away.
- 01We build it for youYour greeting, your questions, your prices and your booking rules. You don't touch a thing.
- 02Connected to your systemBookings go into your calendar or job system, and summaries come to you by text or email.
- 03Live on your real callsForward your number and it answers your customers for real, day and night, for two weeks.
- 04No card, no costYou don't pay anything for the trial. Keep it after that from $297 a month, month to month, or walk away.