Integrations · CPaaS (voice + SMS)
AI receptionist for Twilio
The short answer
Yes. FirstVoice can answer calls on your existing Twilio number, transfer callers to your team, and send text messages through your Twilio account.
Last updated
Try it
See what arrives after every call.
The same call, delivered wherever your team already looks. You choose what's included.
Example call with a made-up caller.
Text message · now
Then
Watch a call go into Twilio.
Incoming call
Example caller · Mobile
An example call, sped up. Your setup follows your own questions and rules.
- A caller rings your Twilio number
- FirstVoice answers and handles the call
- If they need a person, FirstVoice transfers them live to your team
- After the call, FirstVoice can text a confirmation through your Twilio account
- You get a summary of every call
FirstVoice with Twilio
Keep your Twilio number. Let FirstVoice answer it.
What happens on a call
- A caller rings your Twilio number
- FirstVoice answers and handles the call
- If they need a person, FirstVoice transfers them live to your team
- After the call, FirstVoice can text a confirmation through your Twilio account
- You get a summary of every call
Getting connected
- You give us access to your Twilio account, and we connect your number to FirstVoice. We plan the switch-over with you so no calls are missed
- For texts to NZ mobiles, NZ phone networks require a registered short code, which takes about 5 to 6 weeks to set up
Nothing changes for your team
You keep your Twilio account and your number. Other numbers and setups in your account aren't affected. Only the number you connect is answered by FirstVoice.
Technical details, for whoever looks after your software
FirstVoice with Twilio
| Check availability during the call | No |
|---|---|
| Create bookings, jobs or leads | No |
| Recognise returning callers | No |
| Add call notes and summaries | No |
| Trigger follow-up texts or emails | Yes |
Twilio connection details
| Category | CPaaS (voice + SMS) |
|---|---|
| Markets | NZ |
| API documentation | Public view docs |
| Auth | API key |
| Access | Self-serve: you can create API credentials |
| Zapier | Yes |
| Make | Yes |
| Webhooks | Yes |
| FirstVoice plan | Growth or Scale |
| Checked | Against official Twilio documentation, 17 September 2026 |
NZ local numbers need ID and address (anywhere, no PO Box); 0800 needs none (NZ regulatory)
Twilio questions
Does FirstVoice work with Twilio?
Yes. FirstVoice can answer calls on your existing Twilio number, transfer callers to your team, and send text messages through your Twilio account.
Will I lose my Twilio number?
No. The number stays in your Twilio account. We change where its calls go, and you can switch it back at any time.
Which plan includes Twilio?
Growth ($597 a month) and Scale.
Twilio is a trademark of its owner. FirstVoice isn't affiliated with Twilio.
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